PatchManager

Privacy Policy

Last updated: September 21, 2026

Patch Manager ("Company," "we," "us," "our") is a company registered in India at SIPCOT IT Park, Chennai, Tamil Nadu, India. This policy covers patchmanager.co.in and the license purchase and Customer Portal it provides (together, the "Services") — see our Terms and Conditions for the legal agreement governing your use of them.

Self-hosted by design

The PatchManager software itself is self-hosted. You deploy it on your own infrastructure. We do not operate a SaaS backend that receives your server credentials, patch logs, or infrastructure data — that data never leaves your environment. Everything below concerns only this website and the license/purchase system behind it.

What we collect

Our involvement is limited to what's necessary to run this website and sell licenses:

  • Website analytics — anonymized page views, no cross-site tracking.
  • Contact form submissions — name, email, subject, and message you submit via the Contact page. This is emailed directly to our support inbox; we do not separately store submissions in a database.
  • License purchase data — billing details processed by Razorpay under their own privacy policy. We store your license key, email, and tier, not your card or payment details.
  • Customer Portal sessions — if you use the Portal to view or resend a license, we store a short-lived session token and rate-limit counters (by email/IP), each automatically expiring within hours to a couple of days. No password is ever created or stored — login is via a one-time emailed link.

What we don't collect

We have no access to your PatchManager instance, your managed servers, SSH keys, patch history, or any data stored in your self-hosted database. There is no telemetry phone-home in the product.

Where your data is processed

The Services are hosted in India. If you access them from another region with data protection laws that differ from India's, using the Services means your data is transferred to and processed in India.

Data retention

Contact form submissions are not stored by us beyond the email they generate to our support inbox. License and billing records are retained as required for tax and accounting purposes. Portal sessions and rate-limit records expire automatically, as described above.

Contact

Questions about this policy: support@patchmanager.co.in