Last updated: August 27, 2026
We are Patch Manager ("Company," "we," "us," "our"), a company registered in India at SIPCOT IT Park, Chennai, Tamil Nadu, India. We operate the website https://www.patchmanager.co.in/ and the PatchManager software (together, the "Services").
These Terms are a legally binding agreement between you and Patch Manager governing your access to and use of the Services. By using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
The Services are intended for users at least 18 years old. We may update these Terms from time to time; the "Last updated" date above reflects the current version. Continued use after an update means you accept the revised Terms.
You can contact us at support@patchmanager.co.in.
The Services are provided from India and are not tailored to any specific jurisdiction's regulatory regime (e.g. HIPAA, FISMA, GLBA). If your use of the Services would be subject to such regulations, you may not use the Services for that purpose. Anyone accessing the Services from outside India is responsible for compliance with local laws.
We own or license all intellectual property in the Services, including the PatchManager source code, website, design, and branding (the "Content" and "Marks"). Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable right to access the Services and, for licensed installations, to run the software under the License terms below. No part of the Content or Marks may be copied, redistributed, or used commercially without our prior written permission — contact support@patchmanager.co.in for requests.
Any feedback, suggestions, or other submissions you send us may be used by us for any purpose without compensation to you.
By using the Services, you represent that: you have the legal capacity to agree to these Terms; you are not a minor in your jurisdiction; you will not access the Services through bots or automated means; you will not use the Services for any unlawful purpose; and your use will comply with applicable law. Providing false or inaccurate account information may result in suspension or termination of access.
Licenses are purchased through the payment methods presented at checkout (processed by our payment provider, Razorpay). All prices are in INR unless stated otherwise. You agree to provide accurate billing information and authorize us to charge your chosen payment method for the amount shown at checkout. We may correct pricing errors even after payment has been requested or received, and may refuse or limit any order at our discretion (for example, orders that appear to be placed by resellers or distributors).
License terms:
Billing: Each purchase is a single, one-time payment for a 12-month license. There is no recurring subscription and nothing is ever charged automatically — we do not store your payment details, and no future charge occurs without you actively completing a new checkout.
Renewal: Renew any time by purchasing again through the same checkout; a fresh license key is emailed automatically. If a license lapses before you renew, the software keeps running and patching normally — you simply cannot add servers beyond the Community limit until renewed.
Refunds: Annual licenses are refundable within 14 days of purchase if you have not exceeded the Community tier server limit. Email support@patchmanager.co.in to request one.
Fee changes: We may change prices from time to time; changes will not affect a license you've already purchased.
We grant you a non-exclusive, revocable, non-transferable license to run the PatchManager software solely in connection with the Services and in accordance with these Terms and the License terms above. The software is provided "AS IS" without warranty of any kind, to the extent permitted by law. You may not reverse engineer, decompile, or redistribute the software except as these Terms allow.
You may not use the Services outside their intended purpose. Among other things, you agree not to:
The Services may link to third-party websites or include third-party content. We do not control, endorse, or take responsibility for third-party sites or content. Any dealings you have with third parties through the Services are solely between you and that third party.
We may monitor the Services for violations of these Terms, restrict or disable access where necessary, and otherwise manage the Services to protect our rights and keep them running properly.
Your use of the Services is also governed by our Privacy Policy. The Services are hosted in India; using them means you consent to your data being processed in India.
These Terms remain in effect while you use the Services. We may suspend or terminate your access at our discretion, including for breach of these Terms, without liability to you. If we terminate your access for cause, you may not create a new account to circumvent that termination.
We may change, suspend, or discontinue any part of the Services at any time without notice, and we're not liable for loss caused by downtime or discontinuance. We do not guarantee the Services will be available uninterrupted or error-free.
These Terms are governed by the laws of India, and the courts of India have exclusive jurisdiction over disputes arising from these Terms, subject to the arbitration process below.
Before filing a claim, the parties agree to try to resolve any dispute informally for at least 30 days by written notice to the other party. If that fails, the dispute will be finally resolved by arbitration under the UNCITRAL Arbitration Rules, with 3 arbitrators, seated in Chennai, India, conducted in English. Arbitration is on an individual basis only — no class actions. This does not apply to IP disputes, claims of unauthorized use, or claims for injunctive relief, which may be brought directly in court.
The Services may contain typographical errors or inaccuracies, including in pricing or availability. We may correct these and update information at any time without notice.
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOUR USE IS AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED.
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOSS OF DATA, ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to defend, indemnify, and hold us harmless from any claim or demand, including reasonable legal fees, arising from: your use of the Services; your breach of these Terms; or your violation of any third party's rights.
We maintain certain data you transmit to the Services to operate them. Although we perform routine backups, you are solely responsible for data relating to your use of the Services, and we are not liable for loss or corruption of that data.
Using the Services, emailing us, or completing forms on the Services constitutes electronic communication. You consent to receive communications from us electronically and agree that electronic records satisfy any legal requirement that communication be in writing.
The software is provided for use at your own risk. You are solely responsible for evaluating, testing, configuring, and determining whether it is suitable for your environment before deploying it to production. We strongly recommend testing in a non-production environment first.
We do not guarantee continuous, uninterrupted, or error-free operation. To the maximum extent permitted by law, we are not responsible for loss, downtime, lost revenue, lost data, or other operational losses arising from your use, installation, configuration, or deployment of the software — including from patches, reboots, or hook scripts you configured and approved.
You are responsible for maintaining appropriate backups, monitoring, security controls, and rollback procedures for your environment. Nothing in this clause excludes liability that cannot lawfully be excluded under applicable law.
Community tier: community support only, no SLA. Professional and Enterprise tiers include priority email support per the response times stated on the Pricing page.
These Terms, together with our Privacy Policy, are the entire agreement between you and us regarding the Services. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. We may assign these Terms; you may not, without our consent.
Patch Manager
SIPCOT IT Park, Chennai, Tamil Nadu, India
support@patchmanager.co.in